At A to Z Packagings, we strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, please review our refund, returns, and cancellation policy below.

1. Cancellation Policy

  • Orders can be canceled within 24 hours of placement if they have not been shipped.
  • To cancel an order, please contact us at info@atozpack.com  or call +91 7736447550 with your order details.
  • If the order has already been processed or shipped, it cannot be canceled.

2. Return Policy

We accept returns under the following conditions:

  • Returns must be requested within 24Hrs of receiving the product.
  • The item must be unused, in its original packaging, and in resalable condition.
  • Products that are damaged due to misuse, improper storage, or handling are not eligible for return.
  • Certain items such as customized or perishable products are non-returnable.

Return Process:

  1. Contact our support team at info@atozpack.com or +91 7736447550 to initiate a return.
  2. Provide your order number, reason for return, and supporting Videos.
  3. Customers must provide an opening video of the package to be eligible for a refund.
  4. Once approved, you will receive return instructions, including the return address.
  5. The customer is responsible for return shipping costs unless the product is defective or incorrect.
  6. Upon receiving the returned item, we will inspect it and process the refund or exchange accordingly.

3. Refund Policy

  • Refunds are issued only after we receive and inspect the returned item.
  • Approved refunds will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping charges and handling fees are non-refundable.
  • If you do not receive your refund within the expected timeframe, please contact your bank or payment provider.

4. Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please notify us within 24 Hrs of delivery.
  • Provide clear images of the product and packaging for verification.
  • We will arrange for a replacement or issue a full refund at no additional cost to you.

5. Exchange Policy

  • Exchanges are available for defective or incorrect items only.
  • Customers requesting an exchange must follow the return process outlined above.

6. Contact Us

For any refund, return, or cancellation inquiries, please contact us at:

  • Email: info@atozpack.com
  • Phone: +91 7736447550
  • Address: A to Z Packagings, Chennampilly Ln, Cheranallur, Kochi, Ernakulam, Kerala 682034

By making a purchase on our website, you agree to this Refund, Returns, and Cancellation Policy.